I reported a dashboard warning light for low tires when I dropped the car off. When I picked the car up, the light was still on and two of the four tires were 10 pounds low on pressure. One of my brake lights is burned out and wasn’t caught. Otherwise, the front brakes are working well without ratcheting as explained.

Work done perfectly within specific time period

Quick and on time

My wife and I just purchased a used Palisade from here last week. Everything was great until the very last moment when the sale was finalized and they handed us the key. I asked where the second key was, and the told me it wasn't included and would be an additional $600 if I wanted one. It clearly was a dishonest withholding of information until I had signed all the papers. I now have worries that there are other factors about the car I'm not aware of, and wasn't informed of. I was/am very disappointed in Ken ... Read More

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Google - Nov 6, 2026

My wife and I just purchased a used Palisade from here last week. Everything was great until the very last moment when the sale was finalized and they handed us the key. I asked where the second key was, and the told me it wasn't included and would be an additional $600 if I wanted one. It clearly was a dishonest withholding of information until I had signed all the papers. I now have worries that there are other factors about the car I'm not aware of, and wasn't informed of. I was/am very disappointed in Ken Garff Hyundai, and would advise others to seriously consider shopping elsewhere where clear communication is a part of the conversation from the beginning.

I wish I could say that I was pleased with the service of this dealership. My 2023 Hyundai Santa Fe that I purchased at that dealership brand new needed a new transmission at 36,000 miles. I had to take the vehicle in twice once in July because I have a check engine light that had to do with a transmission and they apparently replaced Something that was supposed to fix it, which it did not, and the following month, the Check engine light went off again and this time they needed to replace the transmission. The most aggravating part other than a ... Read More

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Google - Nov 6, 2026

I wish I could say that I was pleased with the service of this dealership. My 2023 Hyundai Santa Fe that I purchased at that dealership brand new needed a new transmission at 36,000 miles. I had to take the vehicle in twice once in July because I have a check engine light that had to do with a transmission and they apparently replaced Something that was supposed to fix it, which it did not, and the following month, the Check engine light went off again and this time they needed to replace the transmission. The most aggravating part other than a newer car with low miles needing a new transmission is that they had my car for a month and did nothing on it and the updates were incredibly minimal one update in that month time. They did not touch my car in a month until I sent the dealership an email and also a text requesting a buyback of the vehicle due to it being a lemon and then as soon as I did that all of a sudden the transmission was fixed. Another issue, as I was left without a vehicle for several days while I waited for a loaner car. My experience with this dealership and the service area has been bad. First and foremost, I do not recommend anyone buy a Hyundai as their quality has severely diminished. And secondly, I definitely don’t recommend this service department because the repairs were definitely not timely, I was left stranded without a car for an extended period of time, and there was a serious lack of communication from the dealership when they had my car for a month. When I did communicate with them and asked for updates, I was not told the truth about the progress Thanks to the Hyundai blue Link app. I can tell when my car has been accessed and they did not touch it for a month. I am working on getting rid of my Santa Fe and I sure hope I do not need to return to the service department for any more repairs until my Toyota comes in.

They are very thorough and always in communication when something needs to be done. The staff is very friendly and helpful.

Best service department I’ve ever had. Quick fix and excellent communication.

Lucky if someone ever answer the phone!!

We had a great experience purchasing our Subaru from Ken Garff Hyundai Southtowne! Our salesman, Carlos Lira, was very friendly, polite, and easy to work with throughout the process. He was accommodating and willing to work with us to make everything go smoothly. We really appreciate his help and professionalism. Thank you, Carlos, for making our car-buying experience a positive one! We highly recommend working with him!

Arrived for scheduled appt on Mon at 8am for repairs to broken intermittent wipers and inconsistent apple play connection. The day prior to appt, my key fob wasn’t recognized and I had to use key fob to push start button to start car. Yostin (advisor) told me to expect car about 4:30. I had an auto text at 11 with detailed inspection report but no way to approve repairs. I expected a call from Yostin, never came so I called at 11. I approved 60k maintenance and air filter replacement. I was told they ordered part for wiper repair and car may ... Read More

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Google - Nov 3, 2026

Arrived for scheduled appt on Mon at 8am for repairs to broken intermittent wipers and inconsistent apple play connection. The day prior to appt, my key fob wasn’t recognized and I had to use key fob to push start button to start car. Yostin (advisor) told me to expect car about 4:30. I had an auto text at 11 with detailed inspection report but no way to approve repairs. I expected a call from Yostin, never came so I called at 11. I approved 60k maintenance and air filter replacement. I was told they ordered part for wiper repair and car may not be done today if part didn’t arrive. I informed that o had to have car tomorrow and would pick up before 6pm close and return later to finish repairs. Never got a call, tried multiple times to call about 5pm with no answer. Finally drove to dealer to get car. Waited 15 min in line; Yostin only employee there. Paid $548 for repairs and was assured key fob batter was replaced. Left after close time and key fob not working. Lack of update to customer and failure to correct a fob issue is disappointing. Not sure if USB replacement fixed apple play issue. I’ll need to go back to dealership to get key fob fixed. Don’t recommend this business for sales or service. I’ve had big problems with both.

1 star — Ken Garff Hyundai Southtowne, Sandy. I bought a 2007 Cadillac SRX here on March 8, 2025, for $6,028.74 total, 130,762 miles. The paperwork I signed said the car had passed the minimum state requirements for inspection and emissions, but I was never given an emissions certificate at sale. I have been in contact with the dealership since December 2025, by letters and calls, and this is still unresolved. Within 28 days the car was burning oil constantly — I added 2–3 quarts and it was still a quart low — with a different check-engine code each time and black soot from the exhaust. On April 5, 2025, exactly 28 days later, a ... Read More

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Google - Nov 2, 2026

1 star — Ken Garff Hyundai Southtowne, Sandy. I bought a 2007 Cadillac SRX here on March 8, 2025, for $6,028.74 total, 130,762 miles. The paperwork I signed said the car had passed the minimum state requirements for inspection and emissions, but I was never given an emissions certificate at sale. I have been in contact with the dealership since December 2025, by letters and calls, and this is still unresolved. Within 28 days the car was burning oil constantly — I added 2–3 quarts and it was still a quart low — with a different check-engine code each time and black soot from the exhaust. On April 5, 2025, exactly 28 days later, a Jiffy Lube invoice showed the oil a quart low, and a diagnostic report showed Check Engine FAIL, Emission Ready NO, code P2097. I complained in December 2025 and February 2026, called corporate and was dismissed, and was offered a $500 trade-in, which I did not accept. In December 2025 a mechanic changing the spark plugs found oil in all the plug wells and a hole in a piston. Salt Lake County's own records (request #26-3357) show 14 tests from 2013–2024 and no test at all in 2025. The dealer's recon invoice charges $43 + $2 for an emissions test dated March 10, 2025 — two days after I bought the car — with no pass/fail or readings printed. The last test before the sale, September 24, 2024, already showed code P2097. I still have the car, broken down, and I am seeking a refund. Based on my experience, check the emissions paperwork yourself before you sign anything here.

Dave McIntosh is a great Service person. The best I’ve ever had.

Great service, service rep kept me informed and week taken care of while I waited.

Fast service for my vehicle and friendly employees for me. I appreciate the video they take when they do an oil change and inspection. I get to see clearly what is checked and the car's underside condition

Place was way too busy, they took almost two hours just to do a basic oil change and didn't even do the other extremely basic repair I had requested, instead just telling me to come back next week even though I'd have to take time off work if I wanted to do that. They told me my oil change was done when it wasn't and gave me the keys to someone else's vehicle before realizing their mistake and telling me it would be another 20 minutes before they were ready. It's clear they massively overbooked that ... Read More

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Google - Oct 29, 2026

Place was way too busy, they took almost two hours just to do a basic oil change and didn't even do the other extremely basic repair I had requested, instead just telling me to come back next week even though I'd have to take time off work if I wanted to do that. They told me my oil change was done when it wasn't and gave me the keys to someone else's vehicle before realizing their mistake and telling me it would be another 20 minutes before they were ready. It's clear they massively overbooked that day and instead of securing their online scheduling service so that wouldn't happen, just let all of their employees get stretched way too thin trying to service everyone which led to a complete depreciation of quality.

There is a service adviser named Anabella who is absolutely incredible! She made sure we had everything that we needed. Even if there was a line, if she was dealing with us she was 100% in and not distracted. It was the same thing with people in front of me in line and I appreciate that. When asked, she provided ways for us to contact her directly instead of going through all the phone prompts and messages. That was a huge game changer and will bring us back. I don't know what she makes but she deserves a raise! She ... Read More

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Google - Oct 28, 2026

There is a service adviser named Anabella who is absolutely incredible! She made sure we had everything that we needed. Even if there was a line, if she was dealing with us she was 100% in and not distracted. It was the same thing with people in front of me in line and I appreciate that. When asked, she provided ways for us to contact her directly instead of going through all the phone prompts and messages. That was a huge game changer and will bring us back. I don't know what she makes but she deserves a raise! She truly takes care of the customer. Price paid for services is a little high but that is anticipated when we go to a dealership. Amongst dealership pricing it is reasonable.

Awesome work, amazing work and workers 5 Star team ⭐️⭐️⭐️⭐️⭐️

Best services I've had in years. Planning on taking all our cars there in the future, not just the Hyundai.

Great experience, not like other dealers at all. They really try to get you into the car you want.

They were quick to find the issue and communicate with me.

This location is always fast! Love that. However, when I got the notification for my car being done, I called several times to get through and no one picked up- at one point spent 15 min on hold on direct line to Dane. Had to call back a couple times to get a pick up. The front end gal said he was on a call but when I finally got there no one was on a call, just all talkin and laughing. Not sure I believe that he was actually on a customer service call. Plus the delay caused me to ... Read More

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Google - Oct 21, 2026

This location is always fast! Love that. However, when I got the notification for my car being done, I called several times to get through and no one picked up- at one point spent 15 min on hold on direct line to Dane. Had to call back a couple times to get a pick up. The front end gal said he was on a call but when I finally got there no one was on a call, just all talkin and laughing. Not sure I believe that he was actually on a customer service call. Plus the delay caused me to be behind for an appt I had at the top of the hour that I had told Dane about well in advance. So I think the customer service quality could go up, and the placating go down. Also the car wash sucks. That said, I do appreciate the fast and easy Uber ride I got, once I got through to Dane.

The service there is exceptional. They even had a closed off office I could work while they serviced my car. The staff are courteous and helpful.

Best experience I’ve ever had at a car dealership all around! Was never pressured or haggled, I felt great about my purchase! Thanks to Butrus Lukolo (boo) salesman and Fredy ( finance) go see them and the Sante Fe hybrids! Love my car!

I had my first oil change at Ken Garff Hyundai Southtown last week, and it was a great experience.

Got an oil change here and they put the plug on incorrectly causing oil to leak all over my driveway.

I've never had any issues with the work that has been done here. From what I understand it's seems like pretty typical pricing, but honestly I only go here because I purchased a new car from this place and haven't had to pay anything yet. But like I said, no issues so far with the work that they have preformed!

Excellent customer service

I got in and out quickly. It was the first of three free oil changes that I received when I bought the car, so price was great. The staff member was very friendly and helpful.

Had a great experience! Sully Wells was very helpful and knowledgeable. Would definitely recommend!

On time, good customer service.

Ask for Taylor if you're looking for a straightforward sales experience.

They take care of us better the Murdock Hyundai where we bought the car. We chose the wrong dealership to buy our car.

Friendly staff, but after a bunch of ancillary work costing $2300, my primary concern for bringing it in went unresolved.

Mo made this a really easy experience, was able to get us the car and deal we wanted, and continues to be helpful as I learn all the things this car can do. Also want to note that a lot of the deal and estimations/negotiations were done over text and that made it really easy for me to say "cool, I'm on my way", have signed on the dotten line, and been back out the door in under three hours of my personal time.

Ammon explained repairs - washed my car - I trust him to take care of my car

Great service center! Got me in and out of there within the timeline given. Would recommend for sure.

Great customer service. Positive experience with sales and finance.

I dropped my car off on Friday morning when I had my appointment scheduled and wasn't told that it was going to take until Monday evening. The process for communicating the work to be done and approving it was inefficient. Not to mention how much the charge for labor. Upon inspection of my car after the service there is a light that's not working and there are screws missing from one of the panels. For the cost of the labor and the time there were some details that I am frustrated about. There's a maintenance notification that ... Read More

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Google - Oct 7, 2026

I dropped my car off on Friday morning when I had my appointment scheduled and wasn't told that it was going to take until Monday evening. The process for communicating the work to be done and approving it was inefficient. Not to mention how much the charge for labor. Upon inspection of my car after the service there is a light that's not working and there are screws missing from one of the panels. For the cost of the labor and the time there were some details that I am frustrated about. There's a maintenance notification that wasn't cleared, none of the fluids were topped off including the wiper fluid, and my car was dirty and had the same charge that it went into the shop with. Customers spend a lot of money at places like this and they deserve to be treated better.

Did great work and timely!

Very friendly. They go through all of the sales process, but without high pressure, gimmicks or sneaky tactics. I got the deal I wanted and actually like this dealership. Throughout my almost 6 decades on this planet, I've tolerated dealers at best, but I would send anybody to this one.

The worst customer service I’ve ever dealt with. I’ve waited for more than 2.5 nearly 3 months to hear from the manager in the services department. They had my car for an entire day to fix a recall issue. It was never fixed nor was it even shown on their end that it was ever in the shop. I requested a loaner as I can’t be without a car for an entire day with my job as a mobile nurse. I still can’t use cruise control due to the recall issue and have been doing everything I can ... Read More

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Google - Oct 2, 2026

The worst customer service I’ve ever dealt with. I’ve waited for more than 2.5 nearly 3 months to hear from the manager in the services department. They had my car for an entire day to fix a recall issue. It was never fixed nor was it even shown on their end that it was ever in the shop. I requested a loaner as I can’t be without a car for an entire day with my job as a mobile nurse. I still can’t use cruise control due to the recall issue and have been doing everything I can to get in touch with a manager. I’d rather take my car to a location further away than use this location again.

He gave me information what I needed to get done next on my car. Get my back brakes replaced and alignment done.

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Good, but as I mentioned in yet another one of these surveys, something 'strange' happened. The cooling system was flushed but now my car's heater doesn't work when idling - blows cool air. The coolant level is good. What could the problem be?

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First, If I could give zero stars I would. So here we go. I first test drove this car in October, 2025 purchased it in November, 2025. Upon my test drive it smoked out of the tailpipe and the dealer told both my son and myself that this would be fixed if I purchase it and that it was just from sitting so long. So, unfortunately I trusted them and purchased the vehicle. Well, before taking ownership of the vehicle they had to do a recall and I reminded them of the smoking problem. Well, they fixed the recall but not the ... Read More

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Google - Sep 27, 2026

First, If I could give zero stars I would. So here we go. I first test drove this car in October, 2025 purchased it in November, 2025. Upon my test drive it smoked out of the tailpipe and the dealer told both my son and myself that this would be fixed if I purchase it and that it was just from sitting so long. So, unfortunately I trusted them and purchased the vehicle. Well, before taking ownership of the vehicle they had to do a recall and I reminded them of the smoking problem. Well, they fixed the recall but not the smoking and I’ve taken it in a total of three times for this problem to this date. 9/15/26. Now I am told that they cannot fix it or if I have them try to find the problem it will cost me a minimum of $9?? To look for the problem or I can take it to Ford because it’s a 2018 ford Escape SE 1.5 l turbocharged. But I am responsible for the deductible and or any other charges if it’s not covered by warranty. Well, instead of them taking responsibility for taking it to Ford or just fixing the problem it is now my responsibility not there’s.! I don’t understand because this issue is THERE RESPONSIBILITY NOT MINE! So, I now have to spend another day or more and take it to Ford myself when it should have been done before I purchased it and I have no idea if it’s covered under the extended warranty or not. So, I have to wait and see. I also made the mistake of saying “ I contacted an attorney “ and now they won’t even talk to me about my car. I told them I didn’t hire an attorney that I just spoke with my ex husband about the issue and he happens to be an attorney but they still won’t help me now! I’m beside myself regarding this issue and this stupid car 🚗 I never should have bought! Now they’ve left it up to me to deal with this car. I also did my own research listing the exact issues I’m having and think I found the problem. I think it’s a common problem with Fords the same model and year and if this is what’s wrong it will cost between $6000 to $10000 to fix the engine block. But, since I’ve been driving it for almost a year with this problem it could have caused other problems too. So now, because of their incompetence I might be looking at a series of other issues down the road.? I’m simply devastated by the lack of concern and the dishonesty that this so called reputable dealership has shown me and I will NEVER EVER by a vehicle from Ken Garff again and I will be giving them terrible reviews anywhere I can from now on! Why they’ve left me with this mess is beyond me?!?!?!?! It should be their responsibility Not mine!!!!! Now, I have to deal with Ford beginning tomorrow! Also, upon speaking with ford I told them what I thought the problem was and they agreed with my findings but have to double check. So if I can quickly google what the issues are and find the problem why was it sooooo hard for Ken Garff Hyundai to do the same or at least listen more closely to me when I took it in.? I tried explaining in detail what was happening each time but they didn’t really listen to me. If they would have simply called ford and explained to them the issues and then taken it to Ford they would’ve saved me a huge headache! Since this was their responsibility to begin with! I’m simply floored by my treatment and would NEVER EVER recommend dealing with this dealership!!!!!!! This review is for Ken Garff Hyundai Downtown NOT Southtown!!!!!

I’ve been taking my car to this Hyundai dealership for the Advantage Car Redemptions (oil change and tire rotation) ever since I purchased my vehicle from them six years ago. Unfortunately, my recent experiences have been extremely frustrating. The last time I had an appointment, we waited nearly three hours for my car when we had an appointment scheduled. When we finally went to ask about it, we were told that the car had actually been finished hours earlier and that they had supposedly texted us. We never received a text, and we confirmed that the phone number they ... Read More

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Google - Sep 22, 2026

I’ve been taking my car to this Hyundai dealership for the Advantage Car Redemptions (oil change and tire rotation) ever since I purchased my vehicle from them six years ago. Unfortunately, my recent experiences have been extremely frustrating. The last time I had an appointment, we waited nearly three hours for my car when we had an appointment scheduled. When we finally went to ask about it, we were told that the car had actually been finished hours earlier and that they had supposedly texted us. We never received a text, and we confirmed that the phone number they had on file was correct. We have no idea who the notification was sent to, but we were left sitting there for hours unnecessarily. We were also in the lobby waiting for them (which they knew) and they could have easily came and told us the car was done. Scheduling has also become a major issue. The service department is only open during normal Monday–Friday work hours, yet there are apparently never Saturday appointments available. I looked as far as four months ahead and still couldn’t find a Saturday appointment. Since these services were prepaid, it is incredibly frustrating to feel like there is no reasonable way to actually use them. Last week, we decided to try a Saturday walk-in and were completely willing to wait a couple of hours because we understood they might be busy. However, they refused to take my car at all. They stated we needed an appointment even though we explained to them they do not have Saturday appointments available online. What made this even more frustrating was that customers who arrived next to us for the exact same Advantage Car Redemption service were told it would be a couple of hours and their cars were accepted. At this point, I’m frustrated not because I expect immediate service, but because I’ve been a customer for six years, I’ve already prepaid for these services, and I’m repeatedly having difficulty getting them completed. I shouldn’t have to spend hours waiting, struggle to get an appointment that fits a normal work schedule, or show up on a Saturday only to be turned away while other customers receiving the same service are accepted. I hope the dealership takes this feedback seriously and finds a better way to accommodate customers who have prepaid for these services. I would really like to continue servicing my vehicle there, but the current experience is making that increasingly difficult and I do not plan to return once my prepaid services are completed.

I would strongly recommend keeping your own records of everything you are promised or given by this dealership, because apparently their internal record keeping cannot be trusted. Last year, during a service visit, I discovered that a service package I was supposed to have was missing from my account. I had to spend over an hour with the sales department while they figured out what happened. In the end, they issued me a “We Owe” document for three complimentary oil changes and told me to bring it to the service department. I handed the document directly to a service advisor, ... Read More

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Google - Sep 21, 2026

I would strongly recommend keeping your own records of everything you are promised or given by this dealership, because apparently their internal record keeping cannot be trusted. Last year, during a service visit, I discovered that a service package I was supposed to have was missing from my account. I had to spend over an hour with the sales department while they figured out what happened. In the end, they issued me a “We Owe” document for three complimentary oil changes and told me to bring it to the service department. I handed the document directly to a service advisor, who took it. At my next service visit, I asked how many oil changes I had remaining. The number I was given did not include the three additional oil changes I had received. When I asked about it, I was told that they intentionally had not added them yet and would activate them when I actually needed to use the first one, supposedly so the expiration date would be extended. That explanation made sense, so I left it at that. At the following visit, I asked the same question again just to make sure everything was still in order. Once again, the service department did not even seem to know that I had the three additional oil changes. Only after I explained the entire situation did they tell me the same story about activating them when I needed them. At this point, it is pretty clear that the “We Owe” document I handed over was either never properly documented or was simply lost. There doesn't appear to be any reliable record of this transaction in their system. I called the service department ahead of my next visit because I will need to use the first of those three oil changes and I wanted to get this resolved before wasting another hour at the dealership. I was simply told that I would have to figure it out in person when I come in. I then found Jacob Skuba’s email address through his responses to Google reviews and contacted him directly. I have sent six emails over the past several weeks and have received no response whatsoever. What makes this especially frustrating is that I have seen him responding to other Google reviews during this same period. So apparently there is time to respond publicly to reviews, but not to address an actual customer who has repeatedly tried to resolve an issue directly. I have had good experiences with some of the individual service advisors, and this review is not directed at every employee I have dealt with. My problem is with the system, record keeping, and management. A dealership should not require a customer to keep proving that a promise was made because the dealership cannot keep track of its own paperwork. If you receive a “We Owe” document or are promised anything by this dealership, keep the original, take pictures of it, and keep your own records. Do not assume that handing the document to their staff means it will actually make it into their system. I will see what happens when I show up for my next service and try to use the first of the three oil changes. Based on my experience so far, I am not particularly confident that they will have any record of it.

Ken Garff is the last dealership I will ever purchase a vehicle from again! The service department is not much better, had my vehicle serviced there multiple times and the fluids are never filled. The service package isn’t worth it and their AI agent “Brook” is horrible… every time I mention that to the service writer they say “ you’re not the only one that says that!” So is Ken Garff really “Hearing us”? Don’t buy from here or service here!

great experience Manager Jo and Sully were amazing we were able to ger exactly what we wanted

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I purchased a vehicle from this dealership a little under a year ago. To be clear, I was very happy with the vehicle itself. Unfortunately, the customer service and overall buying experience left a lasting negative impression. From the beginning, I felt rushed and pushed through the process rather than feeling like a valued customer making a significant purchase. At one point, I could hear a manager in the adjoining office loudly cursing while on the phone. That was extremely unprofessional and made an already uncomfortable experience even worse. I also experienced problems with my own paperwork, including documentation that ... Read More

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Google - Sep 5, 2026

I purchased a vehicle from this dealership a little under a year ago. To be clear, I was very happy with the vehicle itself. Unfortunately, the customer service and overall buying experience left a lasting negative impression. From the beginning, I felt rushed and pushed through the process rather than feeling like a valued customer making a significant purchase. At one point, I could hear a manager in the adjoining office loudly cursing while on the phone. That was extremely unprofessional and made an already uncomfortable experience even worse. I also experienced problems with my own paperwork, including documentation that was incorrect, and my paperwork was delayed getting to the DMV. These were issues that should have been handled correctly by the dealership and created unnecessary frustration after the sale. What bothered me just as much, however, was what I witnessed while I was actually on the sales floor. I overheard members of the sales and management team discussing another customer and their situation. I heard them talking about the customer's financing falling through and the possibility that the customer would have to return the vehicle. The way they spoke about that customer was incredibly disrespectful. They referred to the customer as a liar and spoke negatively about the lender, essentially suggesting that the lender was a fool for approving the transaction and that the resulting problem should be the customer's responsibility rather than the dealership's. Regardless of the circumstances surrounding that transaction, I found it absolutely disgusting to hear employees discussing a customer that way on the sales floor. If that is how customers are spoken about when they are not present, it certainly makes you wonder how your own transaction is being discussed after you leave. What makes this particularly disappointing is that I have since purchased another vehicle from a different dealership and was reminded what a professional, respectful, and positive car-buying experience can actually be like. Again, I have no complaints about the vehicle I purchased. My concerns are entirely about the way the transaction was handled, the professionalism of the staff, and the customer service I received. A vehicle purchase is a significant financial decision, and customers should feel respected, informed, and comfortable throughout the process. Unfortunately, that was not my experience here.

Would have been at least 4 stars had everthing gone as disclosed . I had a flat on a brand new Sonata and took it here because it was the closest dealership and tire shop. My car had 4000 at the time and I was initially told it was a warranty item and would be covered. Not only that, the initial estimate came at $0. When I went to pick it up, was told that it wasn’t warranty, it would be $279 and that I was disclosed in that up front (I wasn’t ).

Giving one star because zero isn’t an option. They told me it would take 45 minutes for an oil change. 2 hours and 55 minutes later, my truck was finished. They explained they only had one bay for trucks but they should have told me this up front. I could’ve gone home and waited. Instead, I sat in the waiting room and was told “it’s almost finished” multiple times. Won’t be coming back for anymore oil changes

If I could give negative stars I would. I received horrible service. Was told I didn’t need brakes and took my car to a different trusted dealership and my brakes were so bad. Dangerous dealership do not bring your car here.

The only reason we returned to the dealership is because we had one more oil change left on the package we had purchased. The service has gone downhill and to even get a call back from the actual dealership manager never happened. They would have the service manager return calls. He is a big part of the reason we will never return back. Customer is huge and your location and dealership lack it big time. The fact that we brought it in on July 20 and just now you are actually closing the service on Aug. 26 is insane. Learn to treat ... Read More

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Google - Aug 26, 2026

The only reason we returned to the dealership is because we had one more oil change left on the package we had purchased. The service has gone downhill and to even get a call back from the actual dealership manager never happened. They would have the service manager return calls. He is a big part of the reason we will never return back. Customer is huge and your location and dealership lack it big time. The fact that we brought it in on July 20 and just now you are actually closing the service on Aug. 26 is insane. Learn to treat your customers like humans and with respect. Kindness goes a long way and your dealership lacks it big time! Then they send you a survey to fill out through Ken Garff and you can't submit it.

Had an appointment at 11:15 a.m. for a simple backup camera recall and was told it would take around 3 hours. After waiting over 4 hours, I checked in with the desk only to realize the car hadn't even been touched. The automated email confirming the car was finally checked in and moving to service wasn't sent until 3:27 p.m. which was over four hours after I dropped it off. The whole visit took 5 hours for a 45-minute repair. Total disregard for customers' time. Safe to say I won’t be coming back if I need anything else serviced.

Took my Ioniq 5 in at 7 am for a scheduled maintenance and recall appointment, was told it'd take less than an hour, so I decided to wait in their waiting room. Seeing no progress an hour and 15 minutes later, I checked in to see what was going on, and was told they'd get back to me asap. Another hour went by so I checked in again. Only then did I start seeing work being done on my car (through alerts coming through the Hyundai app) 3 hours in and I was told that the car was almost done, that they'... Read More

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Google - Aug 21, 2026

Took my Ioniq 5 in at 7 am for a scheduled maintenance and recall appointment, was told it'd take less than an hour, so I decided to wait in their waiting room. Seeing no progress an hour and 15 minutes later, I checked in to see what was going on, and was told they'd get back to me asap. Another hour went by so I checked in again. Only then did I start seeing work being done on my car (through alerts coming through the Hyundai app) 3 hours in and I was told that the car was almost done, that they'd get it washed and brought to me asap so I waited outside (in the hot sun!) for 20 minutes waiting. Car was delivered unwashed, the the excuse that "our car wash is not working" though I watched as other customers throughout the morning left there with freshly washed vehicles. I feel this dealership service department is one of the worst I've dealt with due to a lack of attention to details, lack of communication, and mismanagement of customer expectations. It should never take 3+ hours to do a 45 minute job, especially when the job was scheduled in advance and communicated that it would be less than an hour. This is not the first time this has happened here. I only go back because I paid for a service package up front when I bought this car. Their sales team makes promises that their service department can't/won't follow through on. Really regretting my purchase, and overall experience, with this Ken Garff location.

Buyer Beware, these guys are completely dishonest and charged us more then we agreed to and signed for. They also made the problem worse than when we brought it in. They also deleted our original estimate to charge us more. Don’t trust this company. Go get repairs elsewhere. I’m sure they will try to say they did nothing wrong, but don’t listen to them

Was supposed to be one of my 3 Advantage plan visits which includes tire rotation, oil, change, and car wash. I told them they didn’t need to wash the car because I had just washed it, but the other two services needed to be done. As I was getting in my car, I noticed that the handle was greasy and so was the edge of the door. Once I got in, I noticed my white leather steering wheel was filthy. I was so mad about this that I didn’t even bother to notice on the paperwork that they had ... Read More

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Google - Aug 7, 2026

Was supposed to be one of my 3 Advantage plan visits which includes tire rotation, oil, change, and car wash. I told them they didn’t need to wash the car because I had just washed it, but the other two services needed to be done. As I was getting in my car, I noticed that the handle was greasy and so was the edge of the door. Once I got in, I noticed my white leather steering wheel was filthy. I was so mad about this that I didn’t even bother to notice on the paperwork that they had failed to do the tire rotation. As soon as I got home, my husband said they didn’t rotate your tires. I marked one to see if they were rotating them for sure and it’s in the same place. I telephoned the dealership and spoke with Zach, who said he would have Dennis (who was my service advisor) call me. That was over a week ago and I have never heard from anyone but they have sent me three request to fill out a survey so here is my survey. The dealership sales people are amazing however I am not nearly as impressed with the service department today.

I had no communication from the service team after leaving my car there for 24 hours. The estimated time for pick up was 1 PM on the day. I dropped it off. I had no updates in the system, and I had to go the next day to get my vehicle that did not seem to be completed. Oil change sticker was not replaced so at least meet a question if the vehicle service was actually completed. Representative stated there was an issue with the service technician and they’re addressing that issue. But I still had to pull teeth to get ... Read More

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Google - Aug 6, 2026

I had no communication from the service team after leaving my car there for 24 hours. The estimated time for pick up was 1 PM on the day. I dropped it off. I had no updates in the system, and I had to go the next day to get my vehicle that did not seem to be completed. Oil change sticker was not replaced so at least meet a question if the vehicle service was actually completed. Representative stated there was an issue with the service technician and they’re addressing that issue. But I still had to pull teeth to get any information. I had low oil light came on periodically and they were supposed to run a system check that did not happen

I had to bring my car in for 2 recalls. They told me when I called I didn't need an appointment & it should only take 30 min. When I got there to have it fixed they told me about 3-4 hours. I told them I would be waiting because I didn't have a ride. It took a total 6.5 hrs & I was never updated. First of all they should have offered a ride home from a ride share service like they do at Honda & 2nd when it was taking longer than I was told that should have been ... Read More

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Google - Aug 5, 2026

I had to bring my car in for 2 recalls. They told me when I called I didn't need an appointment & it should only take 30 min. When I got there to have it fixed they told me about 3-4 hours. I told them I would be waiting because I didn't have a ride. It took a total 6.5 hrs & I was never updated. First of all they should have offered a ride home from a ride share service like they do at Honda & 2nd when it was taking longer than I was told that should have been communicated. I went back to the desk an hour after they told me it should be done the lady said let me look into & I will come find you. She NEVER did. I finally went up again 45 min later. I was really interested in buying a Pallisade in a few months but after the service today - I am hesitant. If I decide to buy one it will definitely not be from Ken Garff!

Bought new car that had a slight defect on the seal around the door, brought this in the very next day to have it looked at pointed out the area of concern where it's very obvious the seal is insufficient causing the noise issue.came back for service. They took 4 hours to do a replacement and at the end of the 4 hours nothing had changed about my door including the very obvious missing proper seal. I had to go back and talk to my sales agent and point out that they had done absolutely nothing in the 4 hours to ... Read More

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Google - Aug 4, 2026

Bought new car that had a slight defect on the seal around the door, brought this in the very next day to have it looked at pointed out the area of concern where it's very obvious the seal is insufficient causing the noise issue.came back for service. They took 4 hours to do a replacement and at the end of the 4 hours nothing had changed about my door including the very obvious missing proper seal. I had to go back and talk to my sales agent and point out that they had done absolutely nothing in the 4 hours to correct the issue, and now I have to return again to get this fixed.. frustrated would be an understatement on how I feel about getting a simple thing fixed on a brand new car..

Terrible service. Had some recalls performed and they returned my car with the passenger seat not bolted back in. The screws were stripped and not fully secured. The driver seat now squeaks and when you adjust it and there was a bunch of wires hanging out from the driver steering wheel column. The wires not really an issue but shows their lack of care and lack of attention to detail. Took it in again to fix issues and another recall. Told me if there was aftermarket tent they would not do the recall because it will damage the tent. I ... Read More

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Google - Aug 3, 2026

Terrible service. Had some recalls performed and they returned my car with the passenger seat not bolted back in. The screws were stripped and not fully secured. The driver seat now squeaks and when you adjust it and there was a bunch of wires hanging out from the driver steering wheel column. The wires not really an issue but shows their lack of care and lack of attention to detail. Took it in again to fix issues and another recall. Told me if there was aftermarket tent they would not do the recall because it will damage the tent. I have the midnight edition comes with a factory tent. I said okay well are you going to check and they assured me if it would damage it they will not do it. They decided to perform the service and damaged my tent in the back windows and now it is bubbling. I paid for those 3 oil changes when i bought the car and will happily miss out on the 3rd oil change to prevent more damage to my vehicle. The customer service was good but who cares how polite someone is if the guys in the back are just going to damage your vehicle.

I am extremely disappointed with my experience at the Ken Garff Hyundai service department. About a year ago, I brought my vehicle in for a warranty repair. What should have been a straightforward process turned into months of waiting while the service department tried to diagnose and fix the issue. When I finally got my car back, I was told they had lost the rear seat grab handles during the repair. They assured me replacements had been ordered and that they would call me as soon as they arrived. Over the next year, I called multiple times to check on ... Read More

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Google - Aug 3, 2026

I am extremely disappointed with my experience at the Ken Garff Hyundai service department. About a year ago, I brought my vehicle in for a warranty repair. What should have been a straightforward process turned into months of waiting while the service department tried to diagnose and fix the issue. When I finally got my car back, I was told they had lost the rear seat grab handles during the repair. They assured me replacements had been ordered and that they would call me as soon as they arrived. Over the next year, I called multiple times to check on the status. Each time, I was told to “give it another week.” No one ever followed up, and the issue was never resolved. A year later, my husband took the vehicle back and reminded them that we still had not received the replacement handles. They scheduled him to return the following day to have them installed. We live 45 minutes away, so this wasn’t a quick trip. After waiting at the dealership for five hours, they finally told him they wouldn’t be able to complete the repair that day after all and asked him to come back again three days later. At that point, we had simply run out of patience. Instead of making yet another 45-minute drive and hoping the repair would actually be completed, I traded the vehicle in for a different brand at another dealership. We had purchased the Hyundai new, and it was only three years old. Everyone can make mistakes, but losing parts from a customer’s vehicle, failing to follow through for an entire year, repeatedly asking us to “wait another week,” and then wasting another five hours of our time without completing the repair is unacceptable. Unfortunately, this experience has cost Ken Garff Hyundai not only our service business but also any future vehicle purchases.

I would suggest taking your car to another Hyundai dealer if you are able to. Nothing but headaches here.

One star is too much to even give credit for what I feel has been the worst service that I have ever received from a dealership and service department. We have a Hyundai Santa Fe 2023 calligraphy that we bought at Ken Garff Hyundai in Southtown and we have not had anything but problems as of the last while with the brakes with the electrical, but the brakes is what we have been in the dealership for the most. We’ve been in many countless times for just the brakes alone they would slam on and lock up going down the ... Read More

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Google - Jul 18, 2026

One star is too much to even give credit for what I feel has been the worst service that I have ever received from a dealership and service department. We have a Hyundai Santa Fe 2023 calligraphy that we bought at Ken Garff Hyundai in Southtown and we have not had anything but problems as of the last while with the brakes with the electrical, but the brakes is what we have been in the dealership for the most. We’ve been in many countless times for just the brakes alone they would slam on and lock up going down the freeway and luckily we had independent witnesses in the backseat every time. For no reason, there was nothing even in front of us. They couldn’t find anything, but it is a known problem with Hyundai, but the other thing that is a known problem with Hyundai is the rotors and brakes are having issues. And ours were Severely warped. As per the Service manager at the time there were other cars in for the same problem. We had ours rotors resurfaced. I don’t know how many times. Having said that, and after the first time they locked up on us . Hyundai finally paid us to go and get the brakes that is the rotors and the pads replaced with OEM parts at the same dealership so we went in we got a quote. We got them replaced well so we thought. I asked the first time when we paid to have the rotors in the brake pads replaced I asked for the original old rotors back. So bear in mind, I’ve got the original Hyundai rotors supposedly that’s what they represented to me.So then we go from their dealership and find out that aftermarket rotors and pads had been put on our Hyundai Santa Fe when we paid to have the original OEM parts put on. And it is also worth noting that when my wife left, she asked for a closed out invoice of the parts that were put on our car and they wouldn’t give it to her and they wouldn’t give it to me either and I thought that was kind of fishy. It took weeks and weeks to get them to be able to give me the invoice. I don’t know what any rational human being would think about that, I didn’t feel too good. The fact that aftermarket rotors and pads were put on, and this was verified by the-service advisor. We didn’t normally see all this brake dust happen with our car when we drove it off the lot for a couple of years. But when when we paid to have the OEM rotors and brakes replaced. The wheels were black by the time we got home. So we went the rounds for I don’t know how long with that, and after they admitted that they had put on aftermarket parts on. I happen to go in because the brakes had slammed on again for no reason. So we took it in again and the service advisor came up to me and finally got me the invoice of what was supposedly done but how many weeks later seemed a little fishy it did to me. In fact When they admitted to putting on aftermarket parts, they said that there would be an up charge of three to $400 to put OEM parts on even though that’s what I paid for in the first place and I refused. So then he got it okayed and put again what they referred to as OEM parts on. Got home from that service visit. The wheels were covered with black dust again. So I took it in to an independent store they pulled the wheels and noticed that when they gave me a quote to replace the rotors and the pads that the pads and the rotors that Ken Garff had put on did not match OEM Part numbers Make an appointment with the service manager he stood me up. I waited for him, and I verified it with the parts department and a service tech when they pulled a wheel off that indeed the part numbers for the rotors and the brake pads did not match OEM part numbers. I took photos of everything and this was on Wednesday and here it is Saturday and the service manager is finally getting back with me. And wants me to come in and verify it all over again. And he says that all he’s going to do is clean the wheels because his guy said they put on the right Parts, even though the part numbers do not match OEM part numbers that his dealership gave me. Through all of this, the GM MIA after I left several messages

Purchased a certified pre-owned Hyundai Santa Fe in Nov 2025. By December it was in the shop due to significant electrical failures that put our family in harms way, losing all power and functionality in the middle of the road multiple times. The vehicle stayed in the shop for over 30 days and their attempt to fix it was unsuccessful. The car has been in the shop 4 times due to this issue and it has spent more time in their shop than in our possession. Hyundai's "certified pre-owned" doesn't mean a damn thing. They won't repair it ... Read More

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Google - Jul 17, 2026

Purchased a certified pre-owned Hyundai Santa Fe in Nov 2025. By December it was in the shop due to significant electrical failures that put our family in harms way, losing all power and functionality in the middle of the road multiple times. The vehicle stayed in the shop for over 30 days and their attempt to fix it was unsuccessful. The car has been in the shop 4 times due to this issue and it has spent more time in their shop than in our possession. Hyundai's "certified pre-owned" doesn't mean a damn thing. They won't repair it and they refuse to honor their warranty, they won't buy back the vehicle, they won't swap it out, they won't unwind the deal in good faith, nothing. After 9 months of 4 failed repairs, 4 months in the shop collectively, endless calls with Consumer Affairs, and zero accountability or resolve - not only will I never buy another Hyundai but I would strongly encourage anyone to go to other dealerships who have integrity, honor warranties, and actually care about defects that could result in severe injury or death. See the images with odometer mileage - as shown this issue has continued to occur over the last 9 months of ownership. Hyundai's solution: "We"ll give you 10% off a brand new car". You know where to shove that 10%, Hyundai..

(Translated by Google) My experience with Ken Garff Hyundai Southtowne was very disappointing. Everything was excellent when we made the purchase, and the service was very good. However, just a week after buying the truck, mechanical problems began. The most frustrating thing was that they didn't honor the 30-day warranty they had promised me at the time of purchase. As a customer, I expected them to stand behind the vehicle and deliver on their promises, but that didn't happen. Buying a vehicle should bring peace of mind, not worries from the very first week. I hope they improve ... Read More

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Google - Jul 15, 2026

(Translated by Google) My experience with Ken Garff Hyundai Southtowne was very disappointing. Everything was excellent when we made the purchase, and the service was very good. However, just a week after buying the truck, mechanical problems began. The most frustrating thing was that they didn't honor the 30-day warranty they had promised me at the time of purchase. As a customer, I expected them to stand behind the vehicle and deliver on their promises, but that didn't happen. Buying a vehicle should bring peace of mind, not worries from the very first week. I hope they improve their after-sales service and honor the warranties they promise their customers. (Original) Mi experiencia con Ken Garff Hyundai Southtowne fue muy decepcionante. Al momento de hacer el negocio todo fue excelente y la atención fue muy buena. Sin embargo, apenas una semana después de comprar la camioneta comenzaron los problemas mecánicos. Lo más frustrante fue que no respetaron la garantía de 30 días que me habían prometido al momento de la compra. Como cliente esperaba que respaldaran el vehículo y cumplieran con lo que ofrecieron, pero eso no ocurrió. Comprar un vehículo debería dar tranquilidad, no preocupaciones desde la primera semana. Ojalá mejoren su servicio postventa y honren las garantías que prometen a sus clientes.

Waited for 3 hours and $228 to have a 5 minute check engine code read. Absolutely ridiculous to charge that much. I can understand the time, kind of as it was busy but to way over charge. I feel like I was billed by the hour. Could have had the same thing done at any auto parts store for free and 5 minutes of my time. In the future I'll take it to a local mechanic for any work needed.

I have had my car in twice for a bad vibration at low rpm . You couldn't find anything the first time the second time you thought it might be spark plug so you changed them but it didn't fix it. I was changed 650.oo I don't feel like I should have to pay this were it didn't help if they couldn't fix it they should have just said so

Wish I could leave a 0. Terrible customer service, don’t recommend this site.

This company messages me multiple times a day and calls me at least five times a week! I feel completely harassed! I wish they would leave me alone. I have asked and asked them to stop and they will not! You’ve been warned!

Unhappy with service. Safety recall was incomplete but I was not told that it was incomplete and the part needed to be ordered. In addition, I got my alignment scheduled to be fixed. It is not fixed. Poor communication, no call back.

We recently purchased a car from this dealership, and unfortunately, our experience was very disappointing. We went in with my niece expecting a straightforward process, but we were surprised by additional fees that were never clearly explained to us during the purchase. We felt misled, as these charges only appeared at the final stage. Transparency is very important when making such a big purchase, and this dealership did not meet that expectation. Even more frustrating is the lack of communication after the sale. We have tried calling and sending emails multiple times to get clarification, but no one has responded. ... Read More

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Google - Jun 9, 2026

We recently purchased a car from this dealership, and unfortunately, our experience was very disappointing. We went in with my niece expecting a straightforward process, but we were surprised by additional fees that were never clearly explained to us during the purchase. We felt misled, as these charges only appeared at the final stage. Transparency is very important when making such a big purchase, and this dealership did not meet that expectation. Even more frustrating is the lack of communication after the sale. We have tried calling and sending emails multiple times to get clarification, but no one has responded. This level of customer service is unacceptable. We would not recommend this dealership to others based on our experience. Buyers should be very careful and make sure to ask detailed questions about all fees upfront.

Our battery died over a weekend and we took our car in to have the warranty cover the battery on a Tuesday. The service desk told us they will get it done the next day. After calling all day and getting no communication from the sevice desk I drove into sandy from stansbury park (74 miles round trip). They told us it will be ready on Thursday. We didnt hear a thing that Thursday so I called them first thing Friday morning. The guy at the sevice desk said let me find the status and I will call you right back. ... Read More

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Google - Jun 9, 2026

Our battery died over a weekend and we took our car in to have the warranty cover the battery on a Tuesday. The service desk told us they will get it done the next day. After calling all day and getting no communication from the sevice desk I drove into sandy from stansbury park (74 miles round trip). They told us it will be ready on Thursday. We didnt hear a thing that Thursday so I called them first thing Friday morning. The guy at the sevice desk said let me find the status and I will call you right back. I didnt hear a thing all day so I drove down there again to find out what the hold up was and they said that Hyundai needs so many tests done to the battery to replace it and they would need more time. Maybe a couple more days. I told them to give me a loaner car in the mean time and they said they couldn't provide one. I took the car from them and replaced the battery myself. I want to get a refund for the rest of my warranty cause its not worth the hassle or dealing with incompetent people that don't communicate whats going on with our vehicle.

I had an appointment for a vehicle recall. I showed up, and they told me it would be a 3-4 hour timeframe. So, I rescheduled for the following Monday. When I arrived for my appointment, I confirmed that it would be a 3-4 hour timeframe for the service. It took over 5 hours. It's frustrating enough to have to service my vehicle for a recall, and it's beyond irritating to wait longer than promised when I had an appointment for a service that they know how long it takes to complete. Unacceptable.

Oil change went well but the trailer light hitch recal was a joke. I guess you just un hook or disable the lites and call it good . The lites are a safety thing that need to work when one leaves the shop that is supposed to be fixing then not no longer work

We had a good experience working with Ken Garff Hyundai and would do so again in the future.

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They gave up trying to fix my Tucson.

Jeff is a terrible general manager. My husband bought a used Honda accord from them a while back. When trying to take the tire off his car my husband realized that he needed a key to take the tire off. They did not make him aware of this when purchasing the vehicle. Nor did they give him a key. When calling this location Jeff told him that they would not give him a key or take the lug nut locks off. Rather than solving the issue they told him it was his problem, and made no effort to rectify their ... Read More

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Google - May 27, 2026

Jeff is a terrible general manager. My husband bought a used Honda accord from them a while back. When trying to take the tire off his car my husband realized that he needed a key to take the tire off. They did not make him aware of this when purchasing the vehicle. Nor did they give him a key. When calling this location Jeff told him that they would not give him a key or take the lug nut locks off. Rather than solving the issue they told him it was his problem, and made no effort to rectify their oversight. Additionally, when trying to purchase lug nuts from them to replace the ones he had, they gave him a super high price. My husband then got the lug nuts for a quarter of the cost at O’Reilly.